Política de reembolso

Refund & Return Policy – Haamashiach

At Haamashiach, your satisfaction is our priority. If you are not completely happy with your purchase, you can request a return or refund within 30 days of receiving your order, subject to the conditions below. This policy applies to all four countries we ship to: the United Kingdom, Canada, Australia and New Zealand.

1. How to request a return or refund

There are two easy ways to start:

• Online (fastest): use our self-serve tool — Request a Return. Sign in with your email to submit a return or cancellation directly from your order.
• By email: contact support@haamashiach.com with your full name, order number, a brief description of the issue, and photos or videos if relevant.

We respond to all requests within 2 business days.

2. Return window

Requests must be made within 30 calendar days of delivery confirmation.

3. Eligibility

• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (order number or invoice) is required.
• Please include a clear reason for your request.
• Refunds are not issued for items damaged through misuse, accidental damage, or normal wear and tear.

4. Return shipping costs

The customer is responsible for return shipping costs, unless the item arrived damaged or incorrect. We recommend a trackable service, as we cannot be held responsible for returns lost in transit.

5. Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 10 business days.

6. Non-returnable items

The following are not eligible for a refund: digital or downloadable products, gift cards, clearance or final-sale items, and personalised or custom-made products.

7. Exchanges

Prefer a replacement? Exchanges follow the same conditions as returns (unused, original condition and packaging, within 30 days). Start one via Request a Return or by emailing support@haamashiach.com with your order details.

8. Cancellations

You can cancel an order at any time before it has been dispatched, using Request a Return or by emailing support@haamashiach.com. Once an order has been dispatched, please follow the return process above.

9. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under the law of your country of residence. In the United Kingdom, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our 30-day return window is offered in addition to, and never in place of, those rights.

Contact us

Haamashiach
Email: support@haamashiach.com
Address: 518/522 Brixton Road, London, SW9 8EN, United Kingdom
Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Phone: +44 7520 689267
Haamashiach is a trading name of Brand Origin UK Ltd, registered in England and Wales under company number 13429867.