FAQ

Frequently Asked Questions – Haamashiach

Sizing & Fit

What sizes do you offer?

Our jackets are available in UK sizes S, M, L, XL, XXL and 3XL. We recommend checking our Size Guide before ordering, as winter jackets are often layered over jumpers and hoodies — you may want to size up for a comfortable fit.

Do your jackets run true to size?

Most of our jackets follow standard UK sizing. However, some styles — particularly padded and heavyweight coats — are cut with a slightly relaxed or loose fit. We note this on each product page. When in doubt, check the size guide or contact our team.

I'm between sizes. Which should I choose?

If you plan to wear thick layers underneath (a hoodie or jumper), we recommend going up one size. If you'll be wearing it over a light top or shirt, your usual size should be fine.

Warmth & Performance

How warm are your jackets?

We stock jackets across a range of warmth ratings — from lightweight fleece-lined options for milder autumn days, to heavily padded and heated jackets for deep winter. Each product page describes the lining, fill and intended temperature range so you can choose the right level of warmth for your climate.

What is an electric heated jacket?

Our heated jackets (such as the Men's 11-Zone and 21-Zone Smart Heated Jacket) use embedded carbon fibre or graphene heating elements powered by a portable power bank (sold separately). They offer multiple heat settings and provide consistent warmth even in very low temperatures. They are not designed for use in rain or extremely wet conditions.

Can I wear the heated jacket in the rain?

Our heated jackets are water-resistant but not fully waterproof. Light rain or drizzle is fine, but we recommend avoiding heavy downpours or submerging the jacket. Always remove the power bank before washing.

Care & Washing

How do I wash my Haamashiach jacket?

Care instructions vary by jacket. As a general rule:

Fleece & padded jackets: Machine wash on a gentle/cool cycle (30°C). Tumble dry on low or air dry.
Heated jackets: Remove the power bank and all cables before washing. Machine wash on gentle/cool cycle. Do not tumble dry.
Plaid & woven jackets: Hand wash or gentle machine cycle recommended to preserve the pattern.

Always check the care label on your specific jacket before washing.

Can I iron my jacket?

Most of our jackets do not require ironing. If needed, use a low heat setting with a pressing cloth between the iron and the fabric. Never iron directly onto printed, padded or heated sections.

Orders & Delivery

Do you ship to the UK, Australia and New Zealand?

Yes — we ship reliably to the United Kingdom, Australia, New Zealand and many other countries worldwide. Delivery times and costs are shown at checkout based on your location.

How long does delivery take?

Estimated delivery times:

United Kingdom: 7–14 business days
Australia: 10–20 business days
New Zealand: 12–22 business days

Delivery times may vary during busy periods such as Christmas. You'll receive a tracking number by email once your order has been dispatched.

How do I track my order?

Once your order is dispatched, you'll receive a confirmation email with your tracking number. You can also use our Track Your Order page to check your delivery status at any time.

Can I change or cancel my order after placing it?

We process orders quickly to keep delivery times short. If you need to make a change, please contact us as soon as possible via our Contact page. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of delivery, provided the item is unworn, unwashed and in its original condition with all tags attached. Please visit our Contact page to request a return. For full details, see our Refund Policy.

My jacket arrived damaged or incorrect. What do I do?

We're sorry to hear that. Please contact us within 7 days of receiving your order with a photo of the issue and your order number. We will arrange a replacement or full refund at no extra cost to you.

Do you offer exchanges?

Yes — if you need a different size or colour, contact us and we'll arrange an exchange where available. Please note that availability depends on current stock.

Product Questions

Are your jackets suitable for outdoor activities like hiking and skiing?

Yes — several of our jackets are specifically designed for outdoor use, including the Fleece Lined Hooded Parka, the Sherpa Fleece Jacket and our heated jacket range. Check each product description for the recommended activities.

What power bank do I need for the heated jackets?

Our heated jackets are compatible with standard USB power banks (5V output). We recommend a power bank with at least 10,000mAh capacity for a full day of use. Power banks are not included and are sold separately.